Need help with NipponWalk? Email nipponwalk@chuventures.com and we'll get back to you as soon as we can. Including your iPhone model and iOS version helps.
NipponWalk is in development; these answers describe the app as it will work in the beta and at launch.
I don't hear the voice cues with my phone locked
- Make sure the ringer volume and media volume are turned up.
- Check that notifications are allowed for NipponWalk, so backup alerts can reach you.
- If you use a Focus mode, allow time-sensitive notifications from NipponWalk.
My workouts don't show up in Apple Health
Open the Health app → your profile → Apps → NipponWalk, and turn on the categories you want to share.
I can't find my walk on Apple Watch
Walks sent from NipponWalk appear in the Workout app on your Apple Watch under the NipponWalk tile, not at the top of the list. Open the Workout app, scroll to NipponWalk, and choose the walk.
Restore or cancel a subscription
To restore a purchase, open NipponWalk → Settings → Restore purchases. To cancel, open iOS Settings → your name → Subscriptions, or NipponWalk → Settings → Manage subscription.